Question 1

How long are the delivery times?

Accepted Answer

Our delivery times vary depending on the product and delivery address.
As a rule, the delivery time within Germany is 3-5 working days after order confirmation.

Question 2

Which payment methods are accepted?

Accepted Answer

For new customers, we currently only accept advance payment. Existing customers can use the agreed conditions. You can find further information on setting up a customer account on our website at www.bau-trade.de.

Question 3

How do I find out when my goods will arrive?

Accepted Answer

We generally deliver your order to the delivery address as quickly as possible. If you require a specific delivery date, please state this when ordering.
A telephone notification will only be made if this is expressly requested when ordering

Question 4

Which zones do you deliver to?

Accepted Answer

We only deliver to mainland Germany. For deliveries to islands, please contact our sales department at verkauf@bau-trade.de.

Question 5

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact our customer service immediately at verkauf@bau-trade.de.

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Do you have any further questions? Please feel free to contact us.

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Do you have any further questions? Please feel free to contact us.

Help Center
drop shipments